Returns and Refund
There are a few important things to keep in mind when returning a product you purchased from our Online Store:
- You have 14 calendar days to return an hardware item from the date you received it. For a service(setup, support, training, customization, data mining, integration) you ordered, you have 30 calendar days to cancel and refund if that service hasn't be performed. If you purchased the software/hardware/service from Online Store and also signed the contract with us, the return policy has to refer to your signed Service Level Agreement.
- Only items that have been purchased directly from our Online Store can be returned to us. Hardware products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
- Opened software*
- Electronic Software Downloads
- Software Up-to-Date Program Products (software upgrades)
- Software Or Product Support (Membership and Technical Support)
- Software Data Mining, Integration
- *You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.