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E-Store Returns And Refund

Policy

Returns and Refund

There are a few important things to keep in mind when returning a product you purchased from our Online Store:
  • You have 14 calendar days to return an hardware item from the date you received it. For a service(setup, support, training, customization, data mining, integration) you ordered, you have 30 calendar days to cancel and refund if that service hasn't be performed. If you purchased the software/hardware/service from Online Store and also signed the contract with us, the return policy has to refer to your signed Service Level Agreement.
  • Only items that have been purchased directly from our Online Store can be returned to us. Hardware products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
  • Opened software*
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)
  • Software Or Product Support  (Membership and Technical Support)
  • Software Data Mining, Integration
  • *You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
How

to Return An Item

  • Ship your item back to us

You can ship your item together with the receipt you received to our office at:
240, 1515 Britannia Rd E, Mississauga,ON, L4W 4K1

  • Bring your item to our office

You can always bring your item back to our office directly. Find office location.

How

to Refund

Once we receive your item, a refund is initiated immediately. If you canceled a pickup item, and you were billed for it, we initiate your refund immediately after you submit your cancel request. The way your refund is processed depends on your original payment method:

  • If you paid by credit or debit card, refunds will be sent to the card-issuing bank within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
  • If you paid with a money order, cashier’s check or other cash equivalent, you will be refunded in the form of a check from us, which will be mailed to your billing address. Please allow about 10 days to receive your check from the time we receive you return.
More

Information

For more information, please contact us 1-855-696-7227

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